Do we have to replace the software we already use?

Usually not. Most of the value comes from connecting what you already own so information stops being retyped. When something genuinely needs replacing, we say so and explain why in plain terms.

We're not a technical company. Is that a problem?

It's the norm. Most of our fire and security clients were built on great field work, not software. You describe the problems in your words; translating them into technology is our job.

The assessment is a fixed, modest fee. Ongoing work is scoped in writing before we start, and we size it for shops of 10 to 50 people, not enterprise budgets.

Fire · Gas · Security

The IT department your shop never had.

You built the business on field work: installations, inspections, monitoring, service calls. The paperwork systems grew up around it one purchase at a time, and now they don't talk to each other. We fix that, and then we stay on as your technology team.

Talk to us about your shop

Sound familiar?

The problems we hear from every fire and security shop.

The office types what the field already wrote down

A tech finishes an inspection, fills out paperwork, and someone in the office retypes it into the billing system. Every retype is payroll spent and a chance for an error.

Customer history lives in five places

The service history is in one system, the contract in a filing cabinet, the last invoice in QuickBooks, and the rest in somebody's memory. When a customer calls, nobody sees the whole story.

Scheduling, invoicing, and inspections never line up

Jobs get done and invoiced late, or not at all. Recurring inspections slip because the reminder lives in a spreadsheet. Revenue leaks quietly.

The website doesn't bring in work

Your best customers came from reputation and referrals. The website was built years ago, and it neither ranks nor converts, while bigger competitors show up first on Google.

How it works

Three steps, no jargon.

01

We look at everything

A short assessment of the systems you run today: scheduling, invoicing, inspections, customer records, phones, website. You talk, we listen, we map it.
02

You get a plain-language plan

No jargon, no 80-page report. A short list of what to connect, what to replace, what to leave alone, and what each item is worth to you.
03

We do the work and stay on call

We connect your systems, fix the leaks, and stick around as your IT department. Your team calls one number when anything technical needs doing.

In development

We're building Torchpoint: one system for the whole shop.

Point of sale, scheduling, customer records, and back office in one place, designed specifically for fire, gas, and security businesses. It launches later this year, and the shops we work with will see it first.

Straight answers

What owners usually ask us.

Do we have to replace the software we already use?: Usually not. Most of the value comes from connecting what you already own so information stops being retyped. When something genuinely needs replacing, we say so and explain why in plain terms.
We're not a technical company. Is that a problem?: It's the norm. Most of our fire and security clients were built on great field work, not software. You describe the problems in your words; translating them into technology is our job.
What does this cost?: The assessment is a fixed, modest fee. Ongoing work is scoped in writing before we start, and we size it for shops of 10 to 50 people, not enterprise budgets.

Tell us how your shop runs today.

Thirty minutes on the phone. You describe how a job goes from the first call to the paid invoice, and we'll tell you where the time and money are leaking.

Book a consultation